Cherwell experienced a notice incident on August 10, 2026 affecting Service Manager / Asset Manager (IRW), lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Service Manager / Asset Manager (IRW)
Update timeline
- investigating Aug 10, 2026, 10:54 AM UTC
We are beginning to receive reports of emails for some of the tenants not processing on the IRW PRD landscape. Our teams are currently investigating the impact and underlying cause of the issue. Further updates will be provided as more information becomes available.
- monitoring Aug 10, 2026, 11:05 AM UTC
The issue has been resolved now. We are currently monitoring the tenants.
- resolved Aug 10, 2026, 11:12 AM UTC
This incident has been resolved.