Cherwell incident

IRW PRD Email Issues

Minor Resolved View vendor source →

Cherwell experienced a minor incident on March 25, 2026 affecting Service Manager / Asset Manager (IRW), lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 10:14 AM UTC
Resolved
Mar 25, 2026, 05:15 PM UTC
Duration
7h 1m
Detected by Pingoru
Mar 25, 2026, 10:14 AM UTC

Affected components

Service Manager / Asset Manager (IRW)

Update timeline

  1. investigating Mar 25, 2026, 10:14 AM UTC

    We are aware of issues with emails failing to process across IRW PRD. We are looking into this issue.

  2. resolved Mar 25, 2026, 05:15 PM UTC

    We believe the specific issue related to this email processing problem has been resolved. If you are still experiencing issues please contact support.