Checkr incident

Subset of Continuous MVR un-enrollments are unsuccessful

Major Resolved View vendor source →

Checkr experienced a major incident on November 10, 2025 affecting API and Client Dashboard, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 08:59 PM UTC
Resolved
Nov 11, 2025, 12:34 AM UTC
Duration
3h 34m
Detected by Pingoru
Nov 10, 2025, 08:59 PM UTC

Affected components

APIClient Dashboard

Update timeline

  1. investigating Nov 10, 2025, 08:59 PM UTC

    We are currently aware of an issue with a subset of continuous MVR un-enrollments failing at this time. Our team is actively working to investigate the issue.

  2. identified Nov 10, 2025, 09:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 12:34 AM UTC

    This incident has been resolved.