Checkr incident
Outage of dashboard, candidate portal and other frontend services
Checkr experienced a critical incident on November 18, 2025 affecting API and Bullhorn and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:29 PM UTC
Checkr is experiencing an outage of our dashboard, candidate portal, apply flow and other frontend services due to issues with the underlying upstream content delivery provider.
- investigating Nov 18, 2025, 12:30 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:09 PM UTC
Checkr's dashboard, candidate portal, apply flow, other frontend services and APIs are experiencing intermittent issues, with many login authorizations and API requests failing due to issues with the underlying upstream content delivery provider.
- investigating Nov 18, 2025, 01:11 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 01:36 PM UTC
We are currently facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, and APIs due to widespread problems with Cloudflare, our content delivery provider. Customers may experience difficulties with login authorizations and API request failures. Customers may also experience increased Turn Around Times for reports.
- investigating Nov 18, 2025, 02:20 PM UTC
We are currently facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, APIs and webhooks due to widespread problems with Cloudflare, our content delivery provider. Customers may experience difficulties with login authorizations and API request failures. Report creation is impacted and customers may also experience increased Turn Around Times.
- identified Nov 18, 2025, 02:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 02:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:49 PM UTC
We are starting to see recovery of all services. If you continue to experience issues with authentication, please clear your browser cache and retry.
- monitoring Nov 18, 2025, 05:18 PM UTC
We continue facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, APIs and webhooks due to widespread problems with Cloudflare, our content delivery provider.
- resolved Nov 18, 2025, 06:40 PM UTC
Checkr services are operating normally. We are no longer observing elevated errors.