Checkfront incident

Square degraded performance: Errors when processing payments

Notice Resolved View vendor source →

Checkfront experienced a notice incident on August 3, 2022 affecting northamerica-northeast1 and europe-west1 and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2022, 09:50 PM UTC
Resolved
Aug 04, 2022, 01:15 AM UTC
Duration
3h 24m
Detected by Pingoru
Aug 03, 2022, 09:50 PM UTC

Affected components

northamerica-northeast1europe-west1australia-southeast1us-west1us-central1asia-northeast1us-east1Site Builderwww.checkfront.comGoogle Cloud Platform Google Kubernetes Engine

Update timeline

  1. investigating Aug 03, 2022, 09:50 PM UTC

    We are currently investigating an issue with Square not accepting payments. The issue appears to be on Square's end, and we are closely monitoring the situation.

  2. identified Aug 03, 2022, 10:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 03, 2022, 10:50 PM UTC

    A fix has been implemented and we are monitoring the situation closely.

  4. monitoring Aug 03, 2022, 11:10 PM UTC

    transactions processed in Checkfront with Square from 11:45 AM PST to 3:48 PM PST may not be reflected or have duplicate payments on the Checkfront invoice. It is best to reference your Square Dashboard to reconcile your Checkfront bookings accurately.

  5. resolved Aug 04, 2022, 06:22 AM UTC

    This incident has been resolved by the upstream provider, Square.