Checkfront incident

Issues making Booking Edits and Staff Payments

Notice Resolved View vendor source →

Checkfront experienced a notice incident on August 10, 2023, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2023, 11:25 PM UTC
Resolved
Aug 10, 2023, 11:58 PM UTC
Duration
33m
Detected by Pingoru
Aug 10, 2023, 11:25 PM UTC

Update timeline

  1. investigating Aug 10, 2023, 11:25 PM UTC

    We have received reports that operators are unable to update Bookings or take Staff Payments. We are investigating the issue.

  2. identified Aug 10, 2023, 11:41 PM UTC

    We are rolling back our latest deploy to reduce the impact and will monitor for further issues.

  3. monitoring Aug 10, 2023, 11:51 PM UTC

    We have successfully rolled back the update and are monitoring the situation. Booking Edits and Payments should work as expected. Please reach out to support if you have any issues.

  4. resolved Aug 10, 2023, 11:58 PM UTC

    The issue has been resolved. Please reach out to support if you're having issues at [email protected]