Checkfront incident

Observing 'Account Not Found' error upon accessing Checkfront

Critical Resolved View vendor source →

Checkfront experienced a critical incident on December 6, 2023 affecting northamerica-northeast1 and europe-west1 and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 06:39 PM UTC
Resolved
Dec 06, 2023, 09:29 PM UTC
Duration
2h 49m
Detected by Pingoru
Dec 06, 2023, 06:39 PM UTC

Affected components

northamerica-northeast1europe-west1australia-southeast1us-west1us-central1asia-northeast1us-east1

Update timeline

  1. investigating Dec 06, 2023, 06:39 PM UTC

    When logging into Checkfront, operators are experiencing an 'Account Not Found' error. This appears to be isolated to European accounts, but we are currently investigating the situation.

  2. monitoring Dec 06, 2023, 06:41 PM UTC

    Our team has identified the issue and a fix has ben implemented. We are currently monitoring the situation.

  3. investigating Dec 06, 2023, 06:45 PM UTC

    We appear to be encountering more errors, so our team is continuing to investigate the situation.

  4. investigating Dec 06, 2023, 06:49 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Dec 06, 2023, 07:27 PM UTC

    Our team has implemented another fix and accounts appear to be coming back online. Please try a browser cache refresh if you continue to observe the error. We are currently monitoring the situation.

  6. resolved Dec 06, 2023, 09:29 PM UTC

    Operators are able to access their accounts again and the issue has been resolved.