Checkfront incident

Issues with Missing Payments and OTA Bookings

Notice Resolved View vendor source →

Checkfront experienced a notice incident on May 8, 2025, lasting 7d 15h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 01:56 AM UTC
Resolved
May 15, 2025, 05:44 PM UTC
Duration
7d 15h
Detected by Pingoru
May 08, 2025, 01:56 AM UTC

Update timeline

  1. investigating May 08, 2025, 01:56 AM UTC

    We’re currently investigating two related issues that may impact some users: - Missing OTA bookings: Bookings made through OTAs (Online Travel Agencies) are not appearing in Checkfront as expected. Our team has identified the root cause and is actively working on a fix. We’ll continue to share updates here as we make progress.

  2. monitoring May 09, 2025, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2025, 05:44 PM UTC

    This incident has been resolved.