Check Point Outage History

Started Apr 07, 2026, 06:42 AM UTC· resolved Apr 07, 2026, 11:33 AM UTC

1. identified Apr 07, 2026, 09:42 AM UTC

   We are currently experiencing a partial degradation in the WAF & Application Security Management service across multiple regions. Some customers using SaaS profiles with non-issued certificates may experience issues when updating or applying security policies. Traffic Processing (SaaS PoPs) is not affected, and application traffic continues to be inspected and handled as expected. Logs and monitoring capabilities are not impacted. We have identified the root cause and are actively deploying a fix. Full recovery is expected by 10:40 UTC.

2. monitoring Apr 07, 2026, 10:56 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 07, 2026, 11:33 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 27, 2026, 10:21 AM UTC· resolved Mar 27, 2026, 11:59 AM UTC

1. investigating Mar 27, 2026, 10:21 AM UTC

   We are currently investigating this issue.

2. resolved Mar 27, 2026, 11:59 AM UTC

   Incident has been resolved. Timeframe: The issue started at 6:45 AM UTC and was resolved at 12:20 PM UTC. Impact: During this time, gateways failed to communicate with Spark Management and appeared disconnected in the Spark Management application. Root Cause: An internal error caused failures in the gateway heartbeat flow due to a shared file exceeding its size limit. Resolution: Proper handling and rotation mechanisms were added for this file to prevent recurrence. The fix has been applied to all Spark Management instances across all supported regions, although the impact was limited to the EU data residency.

Read the full incident report →

Started Mar 25, 2026, 06:00 PM UTC· resolved Mar 25, 2026, 06:42 PM UTC

1. identified Mar 25, 2026, 06:22 PM UTC

   Intermittent delays in query results and data updates may occur

2. resolved Mar 25, 2026, 06:42 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 19, 2026, 06:52 PM UTC· resolved Mar 19, 2026, 10:51 PM UTC

1. investigating Mar 19, 2026, 06:52 PM UTC

   Anti-Malware signature updates are currently unavailable Current protections are still active, this only affects updates. This does not affect zero day protections nor anti-ransomware, these updates are still functional. We are investigating this issue.

2. resolved Mar 19, 2026, 10:51 PM UTC

   This issue has been resolved.

Read the full incident report →

Started Mar 16, 2026, 06:49 AM UTC· resolved Mar 16, 2026, 06:49 AM UTC

1. resolved Mar 16, 2026, 06:49 AM UTC

   Earlier today, customers in the India region experienced connectivity issues when accessing the Harmony Endpoint Management Portal. During the incident, customers whose services were hosted in this region may have experienced: Difficulty accessing the Harmony Endpoint Management Portal Connectivity issues between Endpoint clients and the server The issue started approximately 3 hours ago and has now been fully resolved. Our team worked with MIS to identify and address the issue, and services have returned to normal operation. We apologize for the inconvenience.

Read the full incident report →

Started Mar 02, 2026, 11:01 AM UTC· resolved Mar 02, 2026, 05:18 PM UTC

1. identified Mar 02, 2026, 11:01 AM UTC

   We are currently investigating sporadic failures when accessing the Harmony Endpoint (EP) Portal across all regions. Some customers may experience intermittent access issues to the EP Portal. There is no security impact. Endpoint protections on devices continue to operate as expected. Our team is actively monitoring the situation and working closely to resolve the issue. Customers experiencing this issue may contact Check Point Technical Support for assistance.

2. identified Mar 02, 2026, 05:17 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Mar 02, 2026, 05:18 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 02, 2026, 07:00 AM UTC· resolved Oct 22, 2026, 03:24 PM UTC

1. investigating Mar 02, 2026, 08:07 AM UTC

   Due to Infrastructure issues in AWS UAE region, Infinity Portal customers in UAE data residency may experience degraded service and difficulties. We are working to mitigate that.

2. identified Mar 03, 2026, 10:55 AM UTC

   We are in contact with AWS and monitoring the situation. AWS latest relevant update: Mar 02 1:36 PM PST: "expect this to take at least a day to fully restore power and connectivity"

3. identified Mar 04, 2026, 07:38 AM UTC

   We are continuing to monitor the situation as it develops. AWS team expects to see improvements to core services in the coming hours.

Read the full incident report →

Started Mar 01, 2026, 07:04 PM UTC· resolved Mar 01, 2026, 08:41 PM UTC

1. investigating Mar 01, 2026, 07:04 PM UTC

   We are currently experiencing communication issues in the UAE region caused by an AWS outage. As a temporary mitigation, we are in the process of rerouting affected traffic to an alternate region. We will provide further updates as the situation develops. affecting the following products: Harmony email, Harmony endpoint, and Quantom products using the region.

2. identified Mar 01, 2026, 07:59 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 01, 2026, 08:02 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 01, 2026, 08:41 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 01, 2026, 08:57 AM UTC· resolved Mar 01, 2026, 11:04 AM UTC

1. investigating Mar 01, 2026, 08:57 AM UTC

   New gateways fail to pair with Spark Management service in India region. Affecting only gateways that are part of ap-1.spark-management.checkpoint.com endpoint.

2. resolved Mar 01, 2026, 11:04 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 12, 2026, 02:54 PM UTC· resolved Feb 12, 2026, 11:19 PM UTC

1. investigating Feb 12, 2026, 02:54 PM UTC

   We are currently investigating an issue impacting macOS devices that were upgraded to Apple macOS version 26.3. Following the OS update, some devices running Harmony Endpoint may experience a reboot loop and are unable to complete the startup process. Current Status Our engineering teams have identified the trigger and are actively working on mitigation steps and a permanent fix. Impact This issue affects macOS devices that upgraded to macOS Tahoe 26.3 while Harmony Endpoint Threat Prevention blades were installed, specifically: -Forensics -Threat Emulation -Threat Hunting -Anti Ransomware Devices without these blades enabled are not impacted. Recommended Action We recommend that customers temporarily pause upgrades to macOS 26.3 until further notice. For devices that are already impacted, recovery instructions are available in SecureKnowledge article SK184676: https://supportcenter.checkpoint.com/supportcenter/portal?solutionid=sk184676 If you require assistance, please contact Check Point Support and reference this incident. We will provide another update as additional information becomes available.

2. resolved Feb 12, 2026, 11:19 PM UTC

   Final Update: macOS Tahoe 26.3 Compatibility Issue We have completed our investigation into the macOS Tahoe 26.3 compatibility issue affecting a limited subset of devices running Harmony Endpoint Threat Prevention blades. The root cause has been identified, and recovery and mitigation steps are now available. Customers who upgraded to macOS Tahoe 26.3 and are experiencing boot issues should follow the guidance in SecureKnowledge article SK184676: https://supportcenter.checkpoint.com/supportcenter/portal?solutionid=sk184676 Devices that have not yet upgraded to macOS Tahoe 26.3 should wait for a forthcoming Harmony Endpoint update before proceeding with the OS upgrade. Our engineering teams are preparing an updated client version to fully address the compatibility change introduced in macOS Tahoe 26.3. This incident is now considered mitigated. For additional assistance, please contact Check Point Support and reference SK184676.

Read the full incident report →

Started Feb 10, 2026, 09:55 PM UTC· resolved Feb 10, 2026, 10:37 PM UTC

1. investigating Feb 10, 2026, 09:55 PM UTC

   AWS is experiencing a major DNS disruption. https://health.aws.amazon.com/health/status?path=open-issues We are exploring bypass options.

2. identified Feb 10, 2026, 10:20 PM UTC

   A bypass mechanism was implemented

3. monitoring Feb 10, 2026, 10:23 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 10, 2026, 10:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 10, 2026, 03:39 PM UTC· resolved Feb 10, 2026, 03:54 PM UTC

1. investigating Feb 10, 2026, 03:39 PM UTC

   Quantum Gateways & Harmony Endpoint using Threat Emulation Cloud service may experience slowness in Threat Emulation responses. We are working on resolving the issues, will update status in 1 hour.

2. monitoring Feb 10, 2026, 03:48 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 10, 2026, 03:54 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 09, 2026, 03:00 PM UTC· resolved Feb 09, 2026, 05:28 PM UTC

1. investigating Feb 09, 2026, 04:09 PM UTC

   We are experiencing an issue affecting data ingestion from the Infinity Portal. Our team is actively investigating and will provide updates as soon as the issue is resolved.

2. identified Feb 09, 2026, 04:09 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 09, 2026, 04:10 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 09, 2026, 04:41 PM UTC

   A fix has been implemented and we are monitoring the results.

5. identified Feb 09, 2026, 04:55 PM UTC

   Working on fixing query issues

6. resolved Feb 09, 2026, 05:28 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 02, 2026, 06:01 PM UTC· resolved Feb 02, 2026, 08:31 PM UTC

1. identified Feb 02, 2026, 06:01 PM UTC

   Following a network upgrade that took place on Sunday, Feb 1st, some networks remained in an unhealthy state due to disk overpopulation. We are looking and recovering all affected gateways. If your network is unavailable, reach out to us at https://sase.checkpoint.com/live-chat for quick recovery

2. monitoring Feb 02, 2026, 07:23 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 02, 2026, 08:31 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 17, 2026, 09:03 PM UTC· resolved Jan 17, 2026, 11:39 PM UTC

1. investigating Jan 17, 2026, 09:03 PM UTC

   We are currently investigating an issue affecting connectivity for a subset of gateways in Israel-1 region. Non-redundant networks with gateways in this region may witness accessibility issues. Our teams are actively working on mitigation, and we will provide updates as more information becomes available.

2. investigating Jan 17, 2026, 09:41 PM UTC

   We are restoring the affected gateways in the region

3. investigating Jan 17, 2026, 11:18 PM UTC

   We are finishing up reviving the last batch of gateways If your network is still down, reach out to support at https://sase.checkpoint.com/live-chat

4. resolved Jan 17, 2026, 11:39 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 31, 2025, 02:58 PM UTC· resolved Dec 31, 2025, 05:14 PM UTC

1. identified Dec 31, 2025, 02:58 PM UTC

   We are currently experiencing a temporary service outage. Recovery is in progress, and we are working to restore full functionality as quickly as possible.

2. identified Dec 31, 2025, 02:59 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Dec 31, 2025, 03:13 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Dec 31, 2025, 03:16 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Dec 31, 2025, 03:42 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Dec 31, 2025, 05:14 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 21, 2025, 12:30 PM UTC· resolved Dec 21, 2025, 03:53 PM UTC

1. identified Dec 21, 2025, 12:30 PM UTC

   Outage in multiple functionalities in EU-US regions caused by internal network communication issues. Issues identified and work on a fix is in progress.

2. monitoring Dec 21, 2025, 12:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Dec 21, 2025, 12:57 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Dec 21, 2025, 03:53 PM UTC

   This incident has been resolved.

5. postmortem Dec 23, 2025, 11:18 AM UTC

   ## **Authentication Issues in Infinity Portal** ### Summary On December 21, 2025, between 01:54 and 03:36 UTC, some Infinity Portal users experienced intermittent authentication issues when accessing the platform. The issue was quickly identified and resolved, with full service restoration achieved within approximately 1 hour and 42 minutes. ### Impact **Affected Period:** December 21, 2025, 01:54 - 03:36 UTC \(1 hour, 42 minutes\) **User Impact:** * Some users experienced difficulties logging into the Infinity Portal * Users who were already logged in were not affected and could continue working normally * The issue affected users across different geographical regions ### What Happened A configuration synchronization issue caused some login requests to fail temporarily. Our monitoring systems detected the anomaly, and our engineering team was immediately alerted. The root cause was identified as a timing issue in how certain system configurations were being distributed across our infrastructure. ### Resolution 1. Identified the configuration synchronization issue 2. Implemented an immediate fix to restore normal authentication flow 3. Verified that all users could successfully log in 4. Monitored the system to ensure stability ### Timeline \(UTC\) * **01:54** - Issue detected through automated monitoring * **02:05** - Engineering team investigation began * **02:30** - Root cause identified * **02:45** - Fix implemented * **03:15** - Service verified as fully operational * **03:36** - Incident officially closed after stability confirmation ### Our Commitment We sincerely apologize for any inconvenience this incident may have caused. The security and reliability of the Infinity Portal are our highest priorities. We continuously work to improve our systems and processes to provide you with the best possible service. If you have any questions or concerns about this incident, please contact Check Point support.

Read the full incident report →

Started Dec 16, 2025, 05:00 PM UTC· resolved Dec 17, 2025, 02:09 PM UTC

1. investigating Dec 16, 2025, 05:00 PM UTC

   We are currently experiencing degraded performance in Los Angeles 1 region. This impacts some of the Los Angeles 1 Gateways and it can affect users and tunnel connectivity. Not all of Los Angeles 1 Gateways are affected by this issue. We are actively working to resolve the issue and restore service as quickly as possible. Further updates will be shared as they become available.

2. identified Dec 16, 2025, 06:08 PM UTC

   The issue have been identified and a fix is being implemented for affected customers.

3. monitoring Dec 16, 2025, 08:23 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 17, 2025, 02:09 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 10, 2025, 12:37 PM UTC· resolved Dec 10, 2025, 12:59 PM UTC

1. investigating Dec 10, 2025, 12:37 PM UTC

   We are currently investigating this issue.

2. monitoring Dec 10, 2025, 12:53 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Dec 10, 2025, 12:59 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 05, 2025, 04:59 PM UTC· resolved Dec 05, 2025, 06:15 PM UTC

1. investigating Dec 05, 2025, 04:59 PM UTC

   Starting at 15:45 UTC on December 5th, we are experiencing a cross-region issue affecting data ingestion from the Infinity Portal. Our team is actively investigating and will provide updates as soon as the issue is resolved.

2. identified Dec 05, 2025, 05:49 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Dec 05, 2025, 05:59 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Dec 05, 2025, 06:15 PM UTC

   This incident has been resolved.

5. postmortem Dec 07, 2025, 04:23 PM UTC

   ### **Summary** On **Friday, December 5th, 2025, between 15:45 and 18:00 UTC**, Infinity Portal Data Services experienced a temporary disruption affecting **data ingestion and query operations**. ### **Incident Timeline** * **15:45** – Alerts triggered for Infinity Portal Data Services; investigation began immediately. * **16:00** – War room initiated with engineering teams. * **16:15** – Issue narrowed down to a backend network security component impacting service communication. * **17:00** – Fix identified and implemented in staging for validation. * **17:45** – Fix successfully tested and rolled out to production environments. * **18:00** – All services fully restored and stable. ### **Root Cause** The disruption was caused by an internal **network security component misconfiguration** that required adjustments to restore proper communication between services. The issue has been fully resolved. ### **Next Steps** We are improving monitoring and automation for these critical components to prevent similar issues in the future.

Read the full incident report →

Started Dec 02, 2025, 01:58 PM UTC· resolved Dec 02, 2025, 04:39 PM UTC

1. identified Dec 02, 2025, 01:58 PM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Dec 02, 2025, 04:39 PM UTC

   This incident has been resolved.

3. postmortem Dec 03, 2025, 02:22 PM UTC

   # **Tenant View & Access Issues for New Users \(Dec 1–2, 2025\)** **Incident Duration:** **~21 hours** — _01 Dec 2025, 19:30 UTC to 02 Dec 2025, 16:30 UTC_ ‌ **Affected Services:** Infinity Portal — _Production EU & US regions_ ‌ **Impact Scope:** Partial — _Users newly added to tenants between 30 Nov 2025 and 01 Dec 2025_ ‌ ## **Overview** Between December 1st and 2nd, newly added users in the Infinity Portal experienced **view and access issues** to their assigned tenants. This occurred due to an unintended removal of valid user-tenant associations during a database cleanup procedure. All affected data has since been fully restored, and customers have confirmed successful access. ## **Business Impact** Users added to tenants during **30 Nov 2025 – 01 Dec 2025** in the **EU and US production environments** were unable to view or access the tenants to which they were assigned. No other users or services were affected. ## **Root Cause** During an effort to correct inaccurate user access records, a cleanup process unintentionally removed valid access entries for users added between 30 Nov–01 Dec. As a result, those users temporarily lost the ability to view and access their assigned tenants. ## **Detection** The issue was detected during the deletion procedure when it became clear that legitimate entries were unintentionally removed. ## **Resolution** All missing user access records were restored using snapshot data and validated with customers. Normal access has been fully restored. ‌ ## **Timeline \(All Times in UTC\)** ‌ **30 Nov 2025 – 09:30 UTC** * A planned update was deployed as part of ongoing improvements to our user and tenant management system. **01 Dec 2025 – 15:00 UTC** * We identified irregularities in user access records that required correction to ensure accuracy and security. **01 Dec 2025 – 16:15 UTC** * A backup of the relevant databases was taken before applying corrections. **01 Dec 2025 – 16:30–19:30 UTC** * A cleanup operation was performed to remove inaccurate access records. **01 Dec 2025 – 19:30 UTC** * We discovered that the cleanup unintentionally removed valid access for users added between 30 Nov–01 Dec, causing them to lose visibility and access to their assigned tenants. **01 Dec 2025 – 19:30–21:30 UTC** * Initial restoration efforts began, and a portion of the affected access was recovered. **02 Dec 2025 – 07:30–16:30 UTC** * Full data recovery continued using database backups, restoring all missing access records. **02 Dec 2025 – 16:30 UTC** * All access issues were resolved. Customers confirmed successful restoration, and the incident was marked as complete. ‌ ## **Preventive Actions & Next Steps** * Enhanced validation workflows before performing sensitive database operations. * Enhanced our internal monitoring to ensure user access data stays accurate and consistent across our systems. * Added safeguards preventing deletion of recently created associations without confirmation. * Implementing auditing and monitoring for unexpected user-tenant association changes.

Read the full incident report →

Started Dec 01, 2025, 03:24 PM UTC· resolved Dec 01, 2025, 06:10 PM UTC

1. investigating Dec 01, 2025, 03:24 PM UTC

   We are currently investigating this issue.

2. resolved Dec 01, 2025, 06:10 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 10, 2025, 08:35 AM UTC· resolved Nov 10, 2025, 08:53 AM UTC

1. investigating Nov 10, 2025, 08:35 AM UTC

   We’re currently investigating an issue affecting access to the User Center & Support Center. Our teams are working on a fix - we’ll update as soon as it’s resolved.

2. resolved Nov 10, 2025, 08:53 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 05, 2025, 03:06 PM UTC· resolved Nov 05, 2025, 03:48 PM UTC

1. investigating Nov 05, 2025, 03:06 PM UTC

   We’re currently investigating an issue affecting access to the User Center. Our teams are working on a fix - we’ll update as soon as it’s resolved.

2. monitoring Nov 05, 2025, 03:27 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 05, 2025, 03:48 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 04:45 PM UTC· resolved Oct 21, 2025, 05:27 AM UTC

1. identified Oct 20, 2025, 04:45 PM UTC

   Due to an ongoing issue with Amazon Web Services (AWS) in the US-EAST-1 region, you may experience limited functionality in the Infinity portal. In addition creation of new tenants may fail.

2. resolved Oct 21, 2025, 05:27 AM UTC

   This incident has been resolved.

Read the full incident report →