ChartMogul incident

Data Processing Delays - Reporting Tools Affected

Minor Resolved View vendor source →

ChartMogul experienced a minor incident on December 12, 2025 affecting ChartMogul App and ChartMogul API and 1 more component, lasting 7h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2025, 07:20 AM UTC
Resolved
Dec 12, 2025, 02:56 PM UTC
Duration
7h 36m
Detected by Pingoru
Dec 12, 2025, 07:20 AM UTC

Affected components

ChartMogul AppChartMogul APIIntegration ServicesChargebee ServiceApp Store Connect ServiceGoCardless ServiceGoogle Play ServicePayPal Integration

Update timeline

  1. investigating Dec 12, 2025, 07:23 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system. We are currently investigating.

  2. resolved Dec 12, 2025, 02:56 PM UTC

    Processing speed back to normal. No further investigation is needed.