Chartbeat incident

Partial service degradation: Site Report emails are delayed

Minor Resolved View vendor source →

Chartbeat experienced a minor incident on March 10, 2021 affecting Chartbeat Publishing - Reports, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2021, 04:11 AM UTC
Resolved
Mar 10, 2021, 06:08 AM UTC
Duration
1h 56m
Detected by Pingoru
Mar 10, 2021, 04:11 AM UTC

Affected components

Chartbeat Publishing - Reports

Update timeline

  1. investigating Mar 10, 2021, 04:11 AM UTC

    Our team is investigating an issue in our email Reports service causing some March 9 Site Report emails to go undelivered at their usual time. In the meantime, if you are missing one or more Site Reports in your email, you should be able to view those Reports in our desktop web app at https://chartbeat.com/reports/dashboard/.

  2. identified Mar 10, 2021, 05:28 AM UTC

    We have identified a root cause of delayed email reports and are taking steps to resolve the issue.

  3. monitoring Mar 10, 2021, 05:54 AM UTC

    A fix for delayed site email reports has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2021, 06:08 AM UTC

    A fix has been implemented and delayed site reports have been delivered.