Chartbeat incident

Sign-In Errors: Auth0 outage causing sign in errors for SSO enabled user accounts

Notice Resolved View vendor source →

Chartbeat experienced a notice incident on April 20, 2021, lasting 9h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2021, 05:21 PM UTC
Resolved
Apr 21, 2021, 02:44 AM UTC
Duration
9h 23m
Detected by Pingoru
Apr 20, 2021, 05:21 PM UTC

Update timeline

  1. identified Apr 20, 2021, 05:21 PM UTC

    An outage reported by one of our third party services is causing sign in errors for some users with single sign-on enabled for their accounts. We are closely following the reported incident and will update this page as the sign in issue is resolved.

  2. monitoring Apr 20, 2021, 08:24 PM UTC

    The third party provider has restored service, but some degraded performance is still expected. We are seeing that SSO enabled user accounts can sign in without error again, and we will continue to monitor until the outage is fully resolved.

  3. resolved Apr 21, 2021, 02:44 AM UTC

    The Auth0 outage is fully resolved.