Chartbeat incident

Heads Up Display Outage

Critical Resolved View vendor source →

Chartbeat experienced a critical incident on April 22, 2021 affecting Chartbeat Publishing - Heads Up Display, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2021, 03:36 PM UTC
Resolved
Apr 22, 2021, 04:03 PM UTC
Duration
26m
Detected by Pingoru
Apr 22, 2021, 03:36 PM UTC

Affected components

Chartbeat Publishing - Heads Up Display

Update timeline

  1. investigating Apr 22, 2021, 03:36 PM UTC

    Our developers are investigating reports of the Heads Up Display not loading for some websites.

  2. monitoring Apr 22, 2021, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2021, 04:03 PM UTC

    We've confirmed that the outage was caused by a recent code update which has since been rolled back, so the incident is now resolved and HUD is fully operational again for all customer websites.