Chartbeat incident

Intermittent unavailability of chartbeat.com pages

Critical Resolved View vendor source →

Chartbeat experienced a critical incident on August 23, 2021 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards and 1 more component, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2021, 03:57 PM UTC
Resolved
Aug 23, 2021, 06:54 PM UTC
Duration
2h 57m
Detected by Pingoru
Aug 23, 2021, 03:57 PM UTC

Affected components

Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - Heads Up DisplayChartbeat Publishing - Headline and Image TestingChartbeat Publishing - ReportsChartbeat Publishing - Advanced QueriesChartbeat Publishing - SettingsChartbeat Mobile App

Update timeline

  1. investigating Aug 23, 2021, 03:57 PM UTC

    We are currently investigating intermittent errors for loading chartbeat.com pages.

  2. investigating Aug 23, 2021, 04:38 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 23, 2021, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 23, 2021, 06:54 PM UTC

    This incident has been resolved. From roughly 11:30AM ET to 2:00PM ET on August 23, Chartbeat experienced a service interruption across our products, causing some users to be unable to access our applications. Our engineering team responded immediately, and service was fully restored at 2:00pm EDT. No data was lost, and no security breaches occurred during the outage.