Chartbeat incident

Chartbeat.com experiencing service disruptions.

Minor Resolved View vendor source →

Chartbeat experienced a minor incident on December 22, 2021 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 12:32 PM UTC
Resolved
Dec 22, 2021, 05:13 PM UTC
Duration
4h 40m
Detected by Pingoru
Dec 22, 2021, 12:32 PM UTC

Affected components

Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - Heads Up DisplayChartbeat Publishing - Headline and Image TestingChartbeat Publishing - Advanced QueriesChartbeat Publishing - Settings

Update timeline

  1. investigating Dec 22, 2021, 12:32 PM UTC

    We are currently investigating the issue.

  2. investigating Dec 22, 2021, 12:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 22, 2021, 12:55 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 22, 2021, 12:56 PM UTC

    Due to an outage at our underlying hosting provider, we are experiencing service disruptions. We are in touch with our provider and both we and the provider are taking active steps to resolve the situation. We will update again by 8:30am EST.

  5. investigating Dec 22, 2021, 02:03 PM UTC

    The issues being experienced are related to an outage at our underlying hosting provider (AWS). Our team is actively investigating and working to restore service to our customers, and are in touch with our provider as AWS works to resolve the situation on its end. Thank you for your patience in the matter. We'll follow up here once we have an update.

  6. investigating Dec 22, 2021, 03:17 PM UTC

    Our team's investigations are ongoing, but monitoring indicates that service has been restored to most Chartbeat products at this time. We're continuing to address reported issues with our Heads Up Display related to the wider service disruption with AWS, and will provide updates as our teams work to mitigate the issue.

  7. investigating Dec 22, 2021, 03:46 PM UTC

    Our team's investigations are ongoing, but monitoring indicates that service has been restored to most Chartbeat products at this time. We're continuing to address reported issues with our Heads Up Display related to the wider service disruption with AWS, and will provide updates as our teams work to mitigate the issue.

  8. investigating Dec 22, 2021, 04:13 PM UTC

    Service has been restored to all Chartbeat products, including the Heads Up Display. Our teams will continue to monitor for any issues.

  9. resolved Dec 22, 2021, 05:13 PM UTC

    This incident has been resolved.