Chartbeat incident

Third-party service outage that may affect Historical Dashboard and Advanced Queries

Critical Resolved View vendor source →

Chartbeat experienced a critical incident on May 12, 2022 affecting Chartbeat Publishing - Historical Dashboards and Chartbeat Publishing - Advanced Queries, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2022, 04:25 PM UTC
Resolved
May 12, 2022, 05:36 PM UTC
Duration
1h 10m
Detected by Pingoru
May 12, 2022, 04:25 PM UTC

Affected components

Chartbeat Publishing - Historical DashboardsChartbeat Publishing - Advanced Queries

Update timeline

  1. identified May 12, 2022, 04:25 PM UTC

    One of our third-party services is experiencing an outage that may affect the Historical Dashboard and Advanced Queries.

  2. identified May 12, 2022, 04:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 12, 2022, 04:35 PM UTC

    We are in touch with our third-party service and will provide an update as we learn more.

  4. identified May 12, 2022, 04:36 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved May 12, 2022, 05:36 PM UTC

    The issue has been resolved. Chartbeat's Historical Dashboard and Advanced Queries should be working as expected.