Chartbeat incident

Incident Report: Historical Dashboard and Site Reports 6/21

Minor Resolved View vendor source →

Chartbeat experienced a minor incident on June 22, 2022 affecting Chartbeat Publishing - Historical Dashboards and Chartbeat Publishing - Reports and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2022, 09:54 PM UTC
Resolved
Jun 22, 2022, 10:15 PM UTC
Duration
20m
Detected by Pingoru
Jun 22, 2022, 09:54 PM UTC

Affected components

Chartbeat Publishing - Historical DashboardsChartbeat Publishing - ReportsChartbeat Publishing - Advanced Queries

Update timeline

  1. identified Jun 22, 2022, 09:54 PM UTC

    We have identified an issue where some customers may see gaps in historical data at 10pm UTC on 6/21. A fix is currently in progress. We will be reissuing daily Reports and Advanced Queries results covering the affected window. While the fix is put in place, customers may temporarily experience delays in receiving recurring and daily reports.

  2. resolved Jun 22, 2022, 10:15 PM UTC

    The data backfill has been completed and new Reports and Advanced Queries are being processed. We have initiated the process of reissuing reports in need of correction.