Chartbeat incident

Third-party vendor outage that may affect the Historical Dashboard, Advanced Queries, Reports, and the Real-Time Dashboard.

Major Resolved View vendor source →

Chartbeat experienced a major incident on November 23, 2022 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2022, 04:46 PM UTC
Resolved
Nov 23, 2022, 06:26 PM UTC
Duration
1h 40m
Detected by Pingoru
Nov 23, 2022, 04:46 PM UTC

Affected components

Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - ReportsChartbeat Publishing - Advanced Queries

Update timeline

  1. identified Nov 23, 2022, 04:46 PM UTC

    One of our third-party vendors is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, and the Real-Time Dashboard.

  2. resolved Nov 23, 2022, 06:26 PM UTC

    The Real-Time Dashboard, Historical Dashboard, Advanced Queries, and Reports are now working as expected. Historical data was unaffected. Please write into [email protected] if you are experiencing any issues with our tools.