Chartbeat incident

Degraded performance: Delayed delivery of Advanced Queries and Historical API results

Minor Resolved View vendor source →

Chartbeat experienced a minor incident on April 7, 2023 affecting Chartbeat Publishing - Advanced Queries, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2023, 03:27 PM UTC
Resolved
Apr 07, 2023, 04:56 PM UTC
Duration
1h 29m
Detected by Pingoru
Apr 07, 2023, 03:27 PM UTC

Affected components

Chartbeat Publishing - Advanced Queries

Update timeline

  1. monitoring Apr 07, 2023, 03:27 PM UTC

    Our team identified an issue with Advanced Queries and Historical API queries due an outage in one of the systems that supports fetching reports. We have pushed a fix to this system and it is back up, but queries may continue to run slowly while it restores and works through its backlog. Our team is monitoring and will provide updates as we have them.

  2. monitoring Apr 07, 2023, 04:39 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 07, 2023, 04:56 PM UTC

    The delayed return issue in Advanced Queries and the Historical API has been resolved and queries should be returning results at normal rates now. For one-time queries submitted during the outage, they may need to be re-submitted to retrieve the data.