Chartbeat experienced a major incident on May 10, 2023 affecting Chartbeat Publishing - Realtime Dashboards, lasting 18h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Chartbeat Publishing - Realtime Dashboards
Update timeline
- investigating May 10, 2023, 02:17 AM UTC
We’ve identified an external issue with Apple News tracking that’s causing us to be unable to track Apple News traffic until it resolves. We are investigating and monitoring the situation and will update as we learn more information about the issue.
- monitoring May 10, 2023, 03:32 PM UTC
Apple News tracking functionality looks to have been restored. We are continuing to monitor for any further issues to be sure everything is working again.
- resolved May 10, 2023, 09:05 PM UTC
The incident has been resolved. Apple News data is tracking into dashboards as expected, and all of Chartbeat's tools are fully operational