Chartbeat incident

Intermittent unavailability of chartbeat.com pages

Major Resolved View vendor source →

Chartbeat experienced a major incident on June 2, 2023 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 10:52 AM UTC
Resolved
Jun 02, 2023, 12:32 PM UTC
Duration
1h 39m
Detected by Pingoru
Jun 02, 2023, 10:52 AM UTC

Affected components

Chartbeat Publishing - Realtime DashboardsChartbeat Publishing - Historical DashboardsChartbeat Publishing - Heads Up DisplayChartbeat Publishing - Headline and Image TestingChartbeat Publishing - ReportsChartbeat Publishing - Advanced QueriesChartbeat Publishing - Settings

Update timeline

  1. investigating Jun 02, 2023, 10:52 AM UTC

    Our team is investigating intermittent unavailability of chartbeat.com pages, causing some users to see error messages upon loading up our website and/or Dashboards/HUD.

  2. monitoring Jun 02, 2023, 11:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 02, 2023, 12:32 PM UTC

    This incident has been resolved and all of Chartbeat's tools are fully operational