Chartbeat incident

Conversion Product: Investigating a data discrepancy affecting some customers

Notice Resolved View vendor source →

Chartbeat experienced a notice incident on September 25, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 03:00 AM UTC
Resolved
Sep 25, 2023, 03:00 AM UTC
Duration
—
Detected by Pingoru
Sep 25, 2023, 03:00 AM UTC

Update timeline

  1. resolved Sep 26, 2023, 01:00 AM UTC

    Our team identified and fixed an issue in our Conversion tracking that started on Sunday, September 24th. We're now investigating a possible data discrepancy affecting some customers as a result of this issue and triaging what the impacts may have been. We will provide further updates as we have them on what, if anything, to expect was affected by this. FINAL UPDATE: Between 9/24 23:00 EST and 9/25 12:00 EST, there was a data discrepancy for Conversions appearing lower than normal in the Real-Time Dashboard, Heads-Up Display, and Conversion Dashboard. This was caused by a minor lag in data ingestion which was resolved. No data was lost.