Chartbeat experienced a major incident on November 16, 2023 affecting Chartbeat Publishing - Realtime Dashboards and Chartbeat Publishing - Historical Dashboards, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 16, 2023, 02:01 AM UTC
Our engineering team is in the process of reverting a change that is resulting in a blank historical dashboard for many Sites. We will let you know once the change has been rolled back. Thank you for your patience and understanding in advance!
- monitoring Nov 16, 2023, 02:33 AM UTC
Our engineering team has since rolled back a change. They are currently investigating issues affecting the Historical and Real-Time Dashboards. We will keep you informed of upcoming updates as they work to resolve this.
- monitoring Nov 16, 2023, 03:38 AM UTC
Our engineering team has reverted a change that affected the Real-Time Dashboard for a short period of time, and it will self-resolve; there will be no impact on the historical data due to this issue. They have also fixed a secondary issue that is impacting the load time of the Historical Dashboard, which we are continuing to monitor.
- monitoring Nov 16, 2023, 11:12 AM UTC
Our engineering team is aware of issues affecting the load time of the Historical Dashboard and are actively investigating.
- monitoring Nov 16, 2023, 11:12 AM UTC
Our engineering team is aware of issues affecting the load time of the Historical Dashboard and are actively investigating.
- monitoring Nov 16, 2023, 02:57 PM UTC
Our engineering team deployed a fix that seems to have resolved the Historical Dashboard loading issue. However, slow loading may still be expected. We will keep you posted once this is fully resolved.
- monitoring Nov 16, 2023, 05:22 PM UTC
Our Historical Dashboard is now operational, but we are continuing to monitor performance closely.
- resolved Nov 16, 2023, 09:32 PM UTC
This incident has been fully resolved: All Chartbeat tools are fully operational.