Chartbeat incident

Advanced Queries: Issue with Recurring Reports Delivery and One-Time Queries

Minor Resolved View vendor source →

Chartbeat experienced a minor incident on June 6, 2024 affecting Chartbeat Publishing - Advanced Queries, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 01:13 PM UTC
Resolved
Jun 06, 2024, 06:00 PM UTC
Duration
4h 46m
Detected by Pingoru
Jun 06, 2024, 01:13 PM UTC

Affected components

Chartbeat Publishing - Advanced Queries

Update timeline

  1. identified Jun 06, 2024, 01:13 PM UTC

    Our engineering team has determined the root cause of an issue with Advanced Queries recurring report delivery and one-time queries being stuck. They are pushing out a fix to resolve this.

  2. monitoring Jun 06, 2024, 04:58 PM UTC

    Our engineering team is currently monitoring the results.

  3. resolved Jun 06, 2024, 06:00 PM UTC

    This incident has now been resolved. Advanced Queries and our Historical API are fully operational.