Chartbeat experienced a critical incident on October 3, 2024 affecting Chartbeat Publishing - Recommendation Engine, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Chartbeat Publishing - Recommendation Engine
Update timeline
- investigating Oct 03, 2024, 05:50 PM UTC
Our team is investigating an outage in Chartbeat's Recommendation Engine service resulting in error responses and/or placeholder results returned from requests to the API. We're working to restore full functionality as quickly as possible.
- monitoring Oct 03, 2024, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2024, 08:00 PM UTC
This incident has been resolved.