ChargeOver had 16 outages in the last 2 years totaling 45h 54m of downtime — averaging 0.7 incidents per month.
There were 16 ChargeOver outages since November 12, 2024 totaling 45h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
ChargeOver platform is stabilizing, and we are monitoring the situation closely. More updates to follow.
This incident has been resolved. A postmortem will follow.
ChargeOver is currently inaccessible. We are working on a resolution ASAP.
ChargeOver service has been restored. Automated invoice generation, and automated payment processing is delayed, but will catch up rapidly and will not require any manual action by merchants. Sync of data to other platforms (QuickBooks, Xero, Salesforce) will be delayed, but will catch up rapidly, and will not require any manual re-sync. More updates and a postmortem will be posted later.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues. Automated processes (creating invoices; running payments; syncing to QuickBooks/Xero/Salesforce) continue to catch up.
This incident has been resolved, and all services are functioning normally now. A postmortem will follow.
ChargeOver is currently unreachable. Our upstream network provider is experiencing an outage affecting connectivity to our data center. Our systems are online and operational; this is a network issue outside of our infrastructure. Our provider is aware of the issue and is actively working toward a resolution. We do not have an ETA at this time. We will post an update every 60 minutes until this is resolved.
No change in status. Flexential has confirmed that carrier circuits at their Chaska, MN facility remain down. Their network engineers are engaged with the carrier vendor, who is actively investigating. No restoration ETA has been provided. Our systems remain online and operational. This continues to be a network connectivity issue upstream of our infrastructure. Next update in 60 minutes or sooner if status changes.
Progress has been made in identifying the cause. Flexential's carrier vendor has isolated a faulty optical component on the affected circuit and a technician is en route to replace it. No restoration ETA has been provided yet. This continues to be a network connectivity issue upstream of our infrastructure. Next update in 60 minutes or sooner if status changes.
No change in status. This continues to be a network connectivity issue upstream of our infrastructure. Next update in 60 minutes or sooner if status changes.
ChargeOver is accessible again. Flexential has restored network connectivity to our data center and we are actively monitoring performance and stability. We have not yet received an official all-clear from Flexential. We will post a final update once we have confirmed full resolution.
We are continuing to monitor connectivity, and await an update from our primary data center (Flexential). ChargeOver is operating normally at this time. Some payments may need to be re-attempted. Some syncs to external platforms (QuickBooks, Xero, Salesforce, etc.) may be delayed or need re-sync.
Connectivity issues have been resolved. Some payments may need to be re-attempted. Some syncs to external platforms (QuickBooks, Xero, Salesforce, etc.) may need re-sync.
We are investigating the issue. We are expecting to have this resolved within the next 30 minutes.
This has been resolved. We are investigating what occurred here still. A postmortem will follow.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue. Some emails are not sending, instead triggering a "Invalid handle provided" message. Payment processing and integrations are unaffected.
We have identified the problem, and are expecting a resolution within the next 30 minutes. We will provide an update here again shortly.
This issue should be resolved now. We are monitoring this for any further action. A postmortem will follow.
We are continuing to monitor for any further issues.
This incident has been resolved. A postmortem will follow.
We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts. The affected integrations are: * QuickBooks Online * Xero * Salesforce Syncing will catch up automatically, but may be delayed. We are still investigating root cause and will follow up with a postmortem.
Syncing has completely caught up for all but approximately 10% of ChargeOver accounts. The remaining ChargeOver accounts continue to catch up quickly, but are still delayed. We are continuing to monitor the situation, and a postmortem will follow.
Syncing for all affected integrations is complete now. A postmortem will follow.
ChargeOver is down for some users. We are investigating.
ChargeOver is accessible again. We are investigating root cause and investigating the outage.
ChargeOver was inaccessible for most users from approximately 9:44am CT to 9:58am CT, due to a database connection issue. No data loss occurred. Scheduled subscription invoice creation and payment processing were not affected - all scheduled payments processed normally. We are still investigating root cause. A postmortem will follow.
We are working with our primary data center to resolve the issue. At this time, we believe this to be a carrier networking issue at the data center itself, outside of ChargeOver's infrastructure.
This incident has been resolved. A postmortem will follow.
We have posted a postmortem for this incident here: * [https://status.chargeover.com/incidents/3zfsdz4msf3s](https://status.chargeover.com/incidents/3zfsdz4msf3s)
We have identified an issue where some emails sent the evening of March 10 / the morning of March 11 appear to be stuck in a SENDING state, instead of being delivered. We have identified and resolved an issue where an internal network attached storage device became disconnected, causing some emails to get stuck in a SENDING... state, instead of actually being delivered. We are still investigating root cause further.
We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are working on a resolution.
Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, but there is a significant number of items to sync before everything has fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are continuing to monitor the situation.
Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, and are almost fully caught up. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by a few more hours. Manual syncing of data will not be required. We anticipate syncing being fully caught up within the next ~8 hours.
This issue has been resolved. All data syncs to Xero, QuickBooks Online, and Salesforce have caught up and fully synced.