ChargeOver incident

Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts

Minor Resolved View vendor source →

ChargeOver experienced a minor incident on October 30, 2025 affecting Integrations, lasting 5h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 01:41 PM UTC
Resolved
Oct 30, 2025, 07:34 PM UTC
Duration
5h 53m
Detected by Pingoru
Oct 30, 2025, 01:41 PM UTC

Affected components

Integrations

Update timeline

  1. identified Oct 30, 2025, 01:41 PM UTC

    We have identified a component failure which is delaying the sync of data to some systems for approximately 30% of ChargeOver accounts. The affected integrations are: * QuickBooks Online * Xero * Salesforce Syncing will catch up automatically, but may be delayed. We are still investigating root cause and will follow up with a postmortem.

  2. monitoring Oct 30, 2025, 02:17 PM UTC

    Syncing has completely caught up for all but approximately 10% of ChargeOver accounts. The remaining ChargeOver accounts continue to catch up quickly, but are still delayed. We are continuing to monitor the situation, and a postmortem will follow.

  3. resolved Oct 30, 2025, 07:34 PM UTC

    Syncing for all affected integrations is complete now. A postmortem will follow.