ChargeOver incident

Emails failing to send with a "Invalid handle provided" error message

Minor Resolved View vendor source →

ChargeOver experienced a minor incident on November 11, 2025 affecting Email Sending, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 06:21 PM UTC
Resolved
Nov 11, 2025, 08:12 PM UTC
Duration
1h 51m
Detected by Pingoru
Nov 11, 2025, 06:21 PM UTC

Affected components

Email Sending

Update timeline

  1. investigating Nov 11, 2025, 06:21 PM UTC

    We are currently investigating this issue. Some emails are not sending, instead triggering a "Invalid handle provided" message. Payment processing and integrations are unaffected.

  2. identified Nov 11, 2025, 07:10 PM UTC

    We have identified the problem, and are expecting a resolution within the next 30 minutes. We will provide an update here again shortly.

  3. monitoring Nov 11, 2025, 07:35 PM UTC

    This issue should be resolved now. We are monitoring this for any further action. A postmortem will follow.

  4. monitoring Nov 11, 2025, 07:35 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 11, 2025, 08:12 PM UTC

    This incident has been resolved. A postmortem will follow.