KYT Alert Status issue when bulk actioning alerts

Update timeline

1. monitoring Dec 19, 2025, 03:37 PM UTC

   We have identified an issue with the “Actions” button when performing bulk actions on KYT alerts that occurred between 15:30 UTC on 18 December 2025 and 13:00 UTC on 19 December 2025. Some users reported experiencing an issue whereby using the button to bulk action alerts from under the Alerts table of the User profile page or from the Main Alerts page resulted in KYT incorrectly actioning multiple alerts from multiple users. We have resolved the issue and the feature is working as intended again. We are monitoring the issue and will provide further updates when more information becomes available. If you experience any issues with the "Actions" button, please contact [email protected] Next update at 17:30 UTC

2. monitoring Dec 19, 2025, 05:41 PM UTC

   We are continuing to monitor the situation to ensure stability. Please reach out to [email protected] if you need further assistance. Next update at 22:00 UTC.

3. monitoring Dec 19, 2025, 09:16 PM UTC

   We are now working to rectify any alert statuses that were affected by this issue. Next update at 10:00 UTC on December 22nd.

4. monitoring Dec 22, 2025, 10:00 AM UTC

   We are continuing to correct alert statuses impacted by this issue. At this time, we do not have an estimated completion timeline, but we will share updates as soon as they become available. Next update at 14:00 UTC.

5. monitoring Dec 22, 2025, 04:35 PM UTC

   We need more time to correct the alert statuses impacted by this issue and to investigate further in order to provide additional details. If you have any questions or concerns, please reach out to [email protected] Next update at 14:00 UTC on Tuesday 23rd December.

6. monitoring Dec 23, 2025, 01:54 PM UTC

   We have identified a list of customers who may have been impacted by this issue. As we continue to refine the list of affected alerts, we will begin outreach to individual customers to discuss remediation options. We will provide an update once outreach has concluded. Next update at 14:00 UTC on Wednesday 24th December.

7. resolved Dec 24, 2025, 01:41 PM UTC

   From an Engineering side this incident has been resolved and all services are operating as expected. We have identified a final list of customers whose alerts may have been impacted and are finalising customer communications with appropriate internal stakeholders. We will proactively reach out to any customers we believe were affected to discuss next steps. If you experience any issues at all, please reach out to [email protected]