Certify Outage History
Certify is up right nowPingoru has recorded 50 incidents for Certify: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 546 (0%) |
Incidents, newest first
Minor May 29, 2026 Delayed OCR Processing Times 1h 32m OCR Receipt Parsing
Started May 29, 2026, 03:41 PM UTC· resolved May 29, 2026, 05:14 PM UTC
- investigating May 29, 2026, 03:41 PM UTC
We are currently investigating an issue impacting receipt OCR processing times.
- resolved May 29, 2026, 05:14 PM UTC
The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.
Critical May 8, 2026 Users Unable to Login 14m Application Login
Started May 08, 2026, 12:04 AM UTC· resolved May 08, 2026, 12:18 AM UTC
- investigating May 08, 2026, 12:04 AM UTC
We are currently investigating an issue which is preventing users from logging in to the application.
- resolved May 08, 2026, 12:18 AM UTC
The issue has been resolved and users are now able to log in.
Critical December 22, 2025 Users unable to Login 31m Single Sign-On, Application Login
Started Dec 22, 2025, 12:54 AM UTC· resolved Dec 22, 2025, 01:25 AM UTC
- investigating Dec 22, 2025, 12:54 AM UTC
We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.
- resolved Dec 22, 2025, 01:25 AM UTC
We have identified and corrected the authentication issue and all users are now able to log in.
Minor October 30, 2025 Corporate/Commercial Credit Card File Import Failure for Some Customers 4d 3h Corporate/Commercial Credit Card Feeds
Started Oct 30, 2025, 01:13 PM UTC· resolved Nov 03, 2025, 04:55 PM UTC
- investigating Oct 30, 2025, 01:13 PM UTC
We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.
- identified Oct 30, 2025, 05:35 PM UTC
We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.
- monitoring Oct 30, 2025, 08:58 PM UTC
This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.
- monitoring Oct 31, 2025, 10:06 PM UTC
New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.
- monitoring Nov 03, 2025, 04:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 03, 2025, 04:55 PM UTC
All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.
Minor August 22, 2025 Email Notifications 3h 55m Outbound Email Delivery
Started Aug 22, 2025, 02:49 PM UTC· resolved Aug 22, 2025, 06:45 PM UTC
- investigating Aug 22, 2025, 02:49 PM UTC
We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.
- identified Aug 22, 2025, 04:52 PM UTC
This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.
- resolved Aug 22, 2025, 06:45 PM UTC
The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.
Minor April 24, 2025 Error When Attempting to Manually Download Export Files 22h 48m Emburse Professional Reporting Suite
Started Apr 24, 2025, 01:59 PM UTC· resolved Apr 25, 2025, 12:48 PM UTC
- identified Apr 24, 2025, 01:59 PM UTC
We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.
- resolved Apr 25, 2025, 12:48 PM UTC
This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.
Minor April 15, 2025 Users Unable to Email Receipts 34m Emailing Receipts
Started Apr 15, 2025, 03:22 PM UTC· resolved Apr 15, 2025, 03:57 PM UTC
- investigating Apr 15, 2025, 03:22 PM UTC
We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.
- monitoring Apr 15, 2025, 03:49 PM UTC
We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.
- resolved Apr 15, 2025, 03:57 PM UTC
All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.
Minor March 11, 2025 Delayed Import of Emailed Receipts 3h 40m Emailing Receipts
Started Mar 11, 2025, 04:39 PM UTC· resolved Mar 11, 2025, 08:20 PM UTC
- investigating Mar 11, 2025, 04:39 PM UTC
We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.
- monitoring Mar 11, 2025, 05:23 PM UTC
The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely
- monitoring Mar 11, 2025, 08:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2025, 08:20 PM UTC
This issue has been resolved and all emailed receipt functionality has resumed normal processing.
Minor November 19, 2024 Expense Report Create and Submit 1h 26m Expense Report Create and Submit
Started Nov 19, 2024, 03:47 PM UTC· resolved Nov 19, 2024, 05:14 PM UTC
- investigating Nov 19, 2024, 03:47 PM UTC
End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected
- identified Nov 19, 2024, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 19, 2024, 05:14 PM UTC
Our FX provider has restored our service and expense conversions are functioning as expected.