Ceros Outage History

Ceros had 10 outages in the last 2 years totaling 34h 9m of downtime — averaging 0.4 incidents per month.

There were 10 Ceros outages since August 27, 2024 totaling 34h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ceros.com

Minor April 14, 2026

Degraded Performance with Content Creation

Detected by Pingoru: Apr 14, 2026, 12:56 PM UTC
Resolved: Apr 14, 2026, 03:54 PM UTC
Duration: 2h 58m

Affected: StudioUser AccessFile ImportFile ExportFlex

Timeline · 3 updates

identified Apr 14, 2026, 12:56 PM UTC

We are currently experiencing degraded performance due to ongoing issues with our CDN provider. This may result in slower load times or intermittent availability across parts of our platform. Published content is not affected and continues to be delivered as expected. Our team is actively monitoring the situation and working to mitigate the impact where possible. We will provide further updates as more information becomes available.
monitoring Apr 14, 2026, 01:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 14, 2026, 03:54 PM UTC

This incident has been resolved.

Read the full incident report →

Major December 3, 2025

User Access Disrupted

Detected by Pingoru: Dec 03, 2025, 01:49 PM UTC
Resolved: Dec 03, 2025, 05:38 PM UTC
Duration: 3h 48m

Affected: User Access

Timeline · 6 updates

investigating Dec 03, 2025, 01:49 PM UTC

We are currently investigating an issue that is preventing users from logging in to the Ceros Admin.
investigating Dec 03, 2025, 02:49 PM UTC

The Ceros platform (Studio, Flex, Editor and Markup) has been placed into Maintenance mode to prevent any unexpected side effects from the upstream outage with our login service provider. We will continue to provide updates here as they come in.
monitoring Dec 03, 2025, 03:17 PM UTC

The Ceros platform is being brought out of maintenance mode. Please note that the upstream issue with our login service provider is still experiencing some issues which may impact logins for Studio, Flex, Editor and Markup but systems look to be largely stable. We will continue to monitor and provide updates as needed.
monitoring Dec 03, 2025, 04:17 PM UTC

The upstream interruption with our login service provider has been addressed and access to the Ceros platform is remaining stable. We will continue to monitor over the next few hours and provide updates as they come in. Please report any concerns to [email protected].
monitoring Dec 03, 2025, 05:36 PM UTC

The upstream authentication service has taken service protection actions and is now stable and operational. Ceros sign-in should now be functioning normally. We appreciate your patience while this upstream issue was being resolved.
resolved Dec 03, 2025, 05:38 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Service Disruption Due to Downstream Provider Outage

Detected by Pingoru: Oct 20, 2025, 09:50 AM UTC
Resolved: Oct 20, 2025, 03:07 PM UTC
Duration: 5h 17m

Affected: File ImportFlex

Timeline · 4 updates

identified Oct 20, 2025, 09:50 AM UTC

We are investigating reports of an issue that is caused by a downstream service provider. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
investigating Oct 20, 2025, 09:57 AM UTC

We are currently investigating this issue.
monitoring Oct 20, 2025, 10:30 AM UTC

We're seeing recovery of our systems and are monitoring closely to ensure full functionality is restored. We'll provide further updates as we confirm full stability. Should you have any questions about the issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we monitored the situation and observed recovery.
resolved Oct 20, 2025, 03:07 PM UTC

We are continuing to monitor one issue affecting video uploads, however all other functionality is now back online.

Read the full incident report →

Minor August 21, 2025

Degraded Performance

Detected by Pingoru: Aug 21, 2025, 06:53 PM UTC
Resolved: Aug 21, 2025, 10:05 PM UTC
Duration: 3h 11m

Affected: StudioUser AccessDisplaying Visitor Metrics

Timeline · 4 updates

investigating Aug 21, 2025, 06:53 PM UTC

We are currently investigating reports of degraded performance with Ceros Studio.
identified Aug 21, 2025, 08:00 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 21, 2025, 08:33 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 21, 2025, 10:05 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 18, 2025

PDF Export Unavailable

Detected by Pingoru: Apr 18, 2025, 04:18 PM UTC
Resolved: Apr 18, 2025, 11:34 PM UTC
Duration: 7h 15m

Affected: File Export

Timeline · 5 updates

investigating Apr 18, 2025, 04:18 PM UTC

We are currently investigating this issue.
identified Apr 18, 2025, 05:06 PM UTC

We have identified the issue impacting PDF Exports and are working to deploy a fix.
identified Apr 18, 2025, 06:06 PM UTC

We are continuing to work on a fix for the identified issue. Thank you for your continued patience.
monitoring Apr 18, 2025, 09:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 18, 2025, 11:34 PM UTC

This incident has been resolved. Please report any continued issues to [email protected]

Read the full incident report →

Major April 17, 2025

Ongoing Issue with Admin Sign-in

Detected by Pingoru: Apr 17, 2025, 10:06 AM UTC
Resolved: Apr 17, 2025, 11:13 AM UTC
Duration: 1h 6m

Affected: User Access

Timeline · 4 updates

investigating Apr 17, 2025, 10:06 AM UTC

We are currently investigating the issue.
identified Apr 17, 2025, 10:32 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 17, 2025, 10:40 AM UTC

A fix has been implemented, and we're now actively monitoring the situation. We'll provide additional updates as needed.
resolved Apr 17, 2025, 11:13 AM UTC

This issue has now been resolved, and Ceros Admin functionality has been fully restored. If you continue to experience any unexpected behaviour or have further questions, please don't hesitate to reach out to us at [email protected].

Read the full incident report →

Minor March 11, 2025

Previewing content is currently experiencing degraded performance

Detected by Pingoru: Mar 11, 2025, 01:11 PM UTC
Resolved: Mar 11, 2025, 04:26 PM UTC
Duration: 3h 15m

Affected: Studio

Timeline · 4 updates

investigating Mar 11, 2025, 01:11 PM UTC

We are currently investigating this issue.
identified Mar 11, 2025, 01:29 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 11, 2025, 02:17 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 11, 2025, 04:26 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 23, 2025

Admin and Studio access are degraded

Detected by Pingoru: Jan 23, 2025, 07:18 PM UTC
Resolved: Jan 23, 2025, 10:57 PM UTC
Duration: 3h 38m

Affected: StudioUser Access

Timeline · 4 updates

investigating Jan 23, 2025, 07:18 PM UTC

Some users are experiencing issues loading admin.ceros.com. We are actively investigating the cause. Published content does not appear to be impacted.
identified Jan 23, 2025, 07:38 PM UTC

We have identified the source of the issue and are working to deploy a fix.
monitoring Jan 23, 2025, 10:13 PM UTC

A fix has been deployed and those who were unable to access admin.ceros.com should once again be able to. Thank you for your patience. We will continue to monitor for any issues. Please report concerns to [email protected]
resolved Jan 23, 2025, 10:57 PM UTC

The issue impacting some users' ability to log into admin.ceros.com has been resolved and all systems are restored. Please report any concerns to [email protected]

Read the full incident report →

Major September 23, 2024

Getty Integration

Detected by Pingoru: Sep 23, 2024, 01:34 PM UTC
Resolved: Sep 23, 2024, 03:49 PM UTC
Duration: 2h 14m

Timeline · 4 updates

investigating Sep 23, 2024, 01:34 PM UTC

We are currently investigating an issue with our Getty Integration in the Studio.
identified Sep 23, 2024, 01:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 23, 2024, 03:31 PM UTC

A fix has been implemented. We will continue to monitor for issues. Please report any continued issues to [email protected].
resolved Sep 23, 2024, 03:49 PM UTC

This outage has been resolved. Please report any continued issues to [email protected].

Read the full incident report →

Major August 27, 2024

Preview URLs unavailable.

Detected by Pingoru: Aug 27, 2024, 03:02 PM UTC
Resolved: Aug 27, 2024, 04:24 PM UTC
Duration: 1h 22m

Affected: Studio

Timeline · 4 updates

investigating Aug 27, 2024, 03:02 PM UTC

We are currently investigating this issue.
identified Aug 27, 2024, 03:19 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 27, 2024, 03:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 27, 2024, 04:24 PM UTC

This incident has been resolved.

Read the full incident report →