Ceros incident
Service Disruption Due to Downstream Provider Outage
Ceros experienced a major incident on October 20, 2025 affecting File Import and Flex, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:50 AM UTC
We are investigating reports of an issue that is caused by a downstream service provider. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
- investigating Oct 20, 2025, 09:57 AM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 10:30 AM UTC
We're seeing recovery of our systems and are monitoring closely to ensure full functionality is restored. We'll provide further updates as we confirm full stability. Should you have any questions about the issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we monitored the situation and observed recovery.
- resolved Oct 20, 2025, 03:07 PM UTC
We are continuing to monitor one issue affecting video uploads, however all other functionality is now back online.