Cerby Outage History

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Cerby had 4 outages in the last 2 years totaling 10h 29m of downtime — averaging 0.2 incidents per month.

There were 4 Cerby outages since January 24, 2025 totaling 10h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cerby.com

Minor September 18, 2026

Cerby-managed non-VoIP phone number provisioning

Detected by Pingoru
Sep 18, 2026, 02:31 PM UTC
Resolved
Sep 18, 2026, 05:48 PM UTC
Duration
3h 16m
Affected: Cerby Web App
Timeline · 3 updates
  1. investigating Sep 18, 2026, 02:31 PM UTC

    We are currently experiencing issues provisioning new non-VoIP Cerby-managed phone numbers. This is not affecting receiving SMS on existing non-VoIP numbers. Our team is actively investigating to identify the root cause.

  2. monitoring Sep 18, 2026, 04:26 PM UTC

    The issue has been fixed, and our service is back up. We are closely monitoring to confirm full stability before resolving this incident.

  3. resolved Sep 18, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Cerby Service Interruption

Detected by Pingoru
Jul 01, 2026, 12:00 AM UTC
Resolved
Jul 01, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 01, 2026, 10:00 PM UTC

    — This incident has been resolved. Service was fully restored at 7:08 PM CST. We identified a spike in database load caused by a combination of API traffic and scheduled integration jobs, and resolved it by applying rate limits to the affected traffic. All delayed automation jobs have since completed successfully. Jun 30, 2026 · 19:20 CST Monitoring — A mitigation has been applied, and service has been restored. We are continuing to monitor to confirm full stability. Jun 30, 2026 · 19:10 CST Identified — We have identified the source of increased database load and are applying a fix. Jun 30, 2026 · 18:45 CST Investigating — We are investigating reports of degraded performance affecting the Cerby Web App, API, and Automation services. Jun 30, 2026 · 18:15 CST Affected components: Web App, API, Automation

Read the full incident report →

Minor March 11, 2026

Cerby-managed non-VoIP phone number provisioning and SMS Delays

Detected by Pingoru
Mar 11, 2026, 06:23 PM UTC
Resolved
Mar 12, 2026, 01:15 AM UTC
Duration
6h 51m
Affected: Cerby Web App
Timeline · 3 updates
  1. investigating Mar 11, 2026, 06:23 PM UTC

    We are currently experiencing issues provisioning new non-VoIP Cerby-managed phone numbers and receiving SMS on existing non-VoIP numbers. Our team is actively investigating to identify the root cause.

  2. investigating Mar 12, 2026, 01:14 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2026, 09:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 24, 2025

Service Degradation

Detected by Pingoru
Jan 24, 2025, 09:28 PM UTC
Resolved
Jan 24, 2025, 09:50 PM UTC
Duration
21m
Affected: Cerby Web App
Timeline · 2 updates
  1. investigating Jan 24, 2025, 09:28 PM UTC

    We are currently investigating an issue with one of our systems affecting login functionality on our platform. Our team is actively working to resolve this as quickly as possible. We'll provide updates as we learn more.

  2. resolved Jan 24, 2025, 09:50 PM UTC

    This incident is now resolved.

Read the full incident report →