Cerby experienced a minor incident on September 18, 2026 affecting Cerby Web App, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Cerby Web App
Update timeline
- investigating Sep 18, 2026, 02:31 PM UTC
We are currently experiencing issues provisioning new non-VoIP Cerby-managed phone numbers. This is not affecting receiving SMS on existing non-VoIP numbers. Our team is actively investigating to identify the root cause.
- monitoring Sep 18, 2026, 04:26 PM UTC
The issue has been fixed, and our service is back up. We are closely monitoring to confirm full stability before resolving this incident.
- resolved Sep 18, 2026, 05:48 PM UTC
This incident has been resolved.