CentralReach Outage History

CentralReach had 7 outages in the last 2 years totaling 209h 59m of downtime — averaging 0.3 incidents per month.

There were 7 CentralReach outages since August 15, 2024 totaling 209h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.centralreach.com

Minor May 4, 2026

Platform Disruption

Detected by Pingoru: May 04, 2026, 09:47 PM UTC
Resolved: May 04, 2026, 11:09 PM UTC
Duration: 1h 21m

Affected: CentralReach Platform

Timeline · 4 updates

investigating May 04, 2026, 09:47 PM UTC

We are experiencing platform disruption that is preventing users from logging into CentralReach. Our teams are investigating and working to restore access as quickly as possible.
investigating May 04, 2026, 10:08 PM UTC

Our teams are continuing to work to restore platform performance to expected levels. Experience has improved but some users may continue to experience slowness when loading some screens.
monitoring May 04, 2026, 10:27 PM UTC

Platform performance has returned to expected levels. We are monitoring to confirm the incident has been fully resolved and will provide a final update shortly.
resolved May 04, 2026, 11:09 PM UTC

Platform performance has returned to expected levels and has been fully restored.

Read the full incident report →

Major February 19, 2026

Platform Performance Issues

Detected by Pingoru: Feb 19, 2026, 01:53 PM UTC
Resolved: Feb 19, 2026, 03:16 PM UTC
Duration: 1h 22m

Affected: CentralReach Platform

Timeline · 3 updates

investigating Feb 19, 2026, 01:53 PM UTC

We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
monitoring Feb 19, 2026, 02:58 PM UTC

The CentralReach platform performance has significantly improved, and we are continuing to monitor. We will provide more information as soon as it's available.
resolved Feb 19, 2026, 03:16 PM UTC

CentralReach platform performance has returned to expected levels on the web and for CR Mobile.

Read the full incident report →

Minor January 22, 2026

Microsoft Service Disruption

Detected by Pingoru: Jan 22, 2026, 09:56 PM UTC
Resolved: Jan 23, 2026, 02:13 PM UTC
Duration: 16h 17m

Affected: CentralReach Platform

Timeline · 3 updates

investigating Jan 22, 2026, 09:56 PM UTC

Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.
investigating Jan 22, 2026, 10:44 PM UTC

Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials or MFA emails from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.
resolved Jan 23, 2026, 02:13 PM UTC

Microsoft has cleared their disruption announcement and all log in activities are now operating as expected.

Read the full incident report →

Minor October 20, 2025

AWS Service Disruption

Detected by Pingoru: Oct 20, 2025, 01:01 PM UTC
Resolved: Oct 21, 2025, 01:59 PM UTC
Duration: 1d

Affected: CentralReach Platform

Timeline · 4 updates

investigating Oct 20, 2025, 01:01 PM UTC

We are experiencing a confirmed Amazon Web Services Outage which is affecting CentralReach users. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access. https://health.aws.amazon.com/health/status
identified Oct 20, 2025, 02:41 PM UTC

Amazon Web Services (AWS) is experiencing a widespread issue, causing slower performance on some pages. We are working with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status
identified Oct 20, 2025, 04:02 PM UTC

Amazon Web Services (AWS) is experiencing a widespread issue, but beginning to return to typical performance levels. Users may now notice improvements in the CentralReach platform. We are continuing to monitor and work with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status
resolved Oct 21, 2025, 01:59 PM UTC

AWS and CentralReach services have returned to expected operating levels.

Read the full incident report →

Notice March 11, 2025

Connection Disruption Messages

Detected by Pingoru: Mar 11, 2025, 04:50 PM UTC
Resolved: Mar 13, 2025, 09:12 PM UTC
Duration: 2d 4h

Affected: CentralReach Platform

Timeline · 2 updates

investigating Mar 11, 2025, 04:50 PM UTC

CentralReach is investigating brief disruptions in the platform lasting approximately 2 minutes. Some users may encounter a message that reads "upstream connect error". After 2 minutes, refresh the page to continue working as expected. Our team is actively working to identify the root cause and implement a fix as quickly as possible.
resolved Mar 13, 2025, 09:12 PM UTC

Our teams have implemented an update to improve performance and user experience.

Read the full incident report →

Minor January 29, 2025

Service Disruption

Detected by Pingoru: Jan 29, 2025, 07:25 PM UTC
Resolved: Jan 29, 2025, 08:21 PM UTC
Duration: 55m

Affected: CentralReach Platform

Timeline · 3 updates

investigating Jan 29, 2025, 07:25 PM UTC

We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.
monitoring Jan 29, 2025, 07:45 PM UTC

The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.
resolved Jan 29, 2025, 08:21 PM UTC

After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.

Read the full incident report →

Minor August 15, 2024

System Performance

Detected by Pingoru: Aug 15, 2024, 10:59 PM UTC
Resolved: Aug 20, 2024, 03:41 PM UTC
Duration: 4d 16h

Affected: CentralReach Platform

Timeline · 4 updates

investigating Aug 15, 2024, 10:59 PM UTC

We have received customer reports of intermittent session log out behavior. Our teams are actively investigating and working toward resolution.
identified Aug 16, 2024, 02:48 PM UTC

We have received customer reports of intermittent session log out behavior. Our teams have identified the problem and are working toward resolution.
monitoring Aug 19, 2024, 01:50 PM UTC

A fix has been implemented, so users should notice improvements to session log out behavior. We are monitoring throughout the day today.
resolved Aug 20, 2024, 03:41 PM UTC

After monitoring, we've confirmed that the session log out behavior is now functioning as expected.

Read the full incident report →