CentralReach Outage History

CentralReach is up right now

CentralReach had 4 outages in the last 2 years totaling 43h 59m of downtime — averaging 0.2 incidents per month.

There were 4 CentralReach outages since October 20, 2025 totaling 43h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.centralreach.com

Minor May 4, 2026

Platform Disruption

Detected by Pingoru
May 04, 2026, 09:47 PM UTC
Resolved
May 04, 2026, 11:09 PM UTC
Duration
1h 21m
Affected: CentralReach Platform
Timeline · 4 updates
  1. investigating May 04, 2026, 09:47 PM UTC

    We are experiencing platform disruption that is preventing users from logging into CentralReach. Our teams are investigating and working to restore access as quickly as possible.

  2. investigating May 04, 2026, 10:08 PM UTC

    Our teams are continuing to work to restore platform performance to expected levels. Experience has improved but some users may continue to experience slowness when loading some screens.

  3. monitoring May 04, 2026, 10:27 PM UTC

    Platform performance has returned to expected levels. We are monitoring to confirm the incident has been fully resolved and will provide a final update shortly.

  4. resolved May 04, 2026, 11:09 PM UTC

    Platform performance has returned to expected levels and has been fully restored.

Read the full incident report →

Major February 19, 2026

Platform Performance Issues

Detected by Pingoru
Feb 19, 2026, 01:53 PM UTC
Resolved
Feb 19, 2026, 03:16 PM UTC
Duration
1h 22m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Feb 19, 2026, 01:53 PM UTC

    We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

  2. monitoring Feb 19, 2026, 02:58 PM UTC

    The CentralReach platform performance has significantly improved, and we are continuing to monitor. We will provide more information as soon as it's available.

  3. resolved Feb 19, 2026, 03:16 PM UTC

    CentralReach platform performance has returned to expected levels on the web and for CR Mobile.

Read the full incident report →

Minor January 22, 2026

Microsoft Service Disruption

Detected by Pingoru
Jan 22, 2026, 09:56 PM UTC
Resolved
Jan 23, 2026, 02:13 PM UTC
Duration
16h 17m
Affected: CentralReach Platform
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:56 PM UTC

    Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.

  2. investigating Jan 22, 2026, 10:44 PM UTC

    Microsoft has a confirmed service degradation impacting multiple Microsoft 365 services. As a result, this is preventing some users who rely on Microsoft credentials or MFA emails from logging in to CentralReach. We apologize for the inconvenience, and will provide updates on this page.

  3. resolved Jan 23, 2026, 02:13 PM UTC

    Microsoft has cleared their disruption announcement and all log in activities are now operating as expected.

Read the full incident report →

Minor October 20, 2025

AWS Service Disruption

Detected by Pingoru
Oct 20, 2025, 01:01 PM UTC
Resolved
Oct 21, 2025, 01:59 PM UTC
Duration
1d
Affected: CentralReach Platform
Timeline · 4 updates
  1. investigating Oct 20, 2025, 01:01 PM UTC

    We are experiencing a confirmed Amazon Web Services Outage which is affecting CentralReach users. As a result, this is preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly with AWS to restore access. https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 02:41 PM UTC

    Amazon Web Services (AWS) is experiencing a widespread issue, causing slower performance on some pages. We are working with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status

  3. identified Oct 20, 2025, 04:02 PM UTC

    Amazon Web Services (AWS) is experiencing a widespread issue, but beginning to return to typical performance levels. Users may now notice improvements in the CentralReach platform. We are continuing to monitor and work with AWS to resolve this issue as soon as possible. AWS Status page for more information: https://health.aws.amazon.com/health/status

  4. resolved Oct 21, 2025, 01:59 PM UTC

    AWS and CentralReach services have returned to expected operating levels.

Read the full incident report →