CData Cloud incident

Elevated Query API Errors

Critical Resolved View vendor source →

CData Cloud experienced a critical incident on September 10, 2024 affecting Dashboard UI and Query API, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 07:20 PM UTC
Resolved
Sep 10, 2024, 08:36 PM UTC
Duration
1h 16m
Detected by Pingoru
Sep 10, 2024, 07:20 PM UTC

Affected components

Dashboard UIQuery API

Update timeline

  1. investigating Sep 10, 2024, 07:20 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Sep 10, 2024, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2024, 07:49 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 10, 2024, 08:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 10, 2024, 08:36 PM UTC

    This incident has been resolved.