Cato Networks incident
PoP Infrastructure - Services degradation issue
Cato Networks experienced a minor incident on October 20, 2026 affecting Ashburn, VA, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2026, 05:40 PM UTC
We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [ref: INCIDNT-10125]
- monitoring Oct 20, 2026, 06:00 PM UTC
The issue is now resolved, and we're closely monitoring to ensure everything is stable. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [ref: INCIDNT-10125]
- resolved Oct 20, 2026, 06:05 PM UTC
The service is fully operational. If you have any further questions, please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [ref: INCIDNT-10125]
- identified Oct 20, 2026, 10:16 PM UTC
We identified issues in the Cato Cloud related to the PoP infrastructure. Users may experience network performance and connectivity issues. Our engineers are working to restore the services. We will update you when the issue is resolved, or we have more information. Questions? Please contact our Support team. We appreciate your patience and apologize for any related inconvenience. [ref: INCIDNT-10125]
- identified Oct 20, 2026, 10:16 PM UTC
Our investigation indicates that the issue began at approximately 10:50 UTC on 20-OCT-2026. The investigation is still ongoing. We will provide updates as they become available. We appreciate your patience. Questions? Please contact our Support team. [ref: INCIDNT-10125]