Catchpoint incident

SSO Login Issue Affecting a Subset of Users

Major Resolved View vendor source →

Catchpoint experienced a major incident on July 9, 2025 affecting Portal, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 11:19 PM UTC
Resolved
Jul 10, 2025, 02:00 AM UTC
Duration
2h 40m
Detected by Pingoru
Jul 09, 2025, 11:19 PM UTC

Affected components

Portal

Update timeline

  1. investigating Jul 09, 2025, 11:19 PM UTC

    We are currently investigating an issue that is affecting SSO functionality for some users. If you are experiencing any problems with SSO access, please open a support ticket by emailing [email protected].

  2. investigating Jul 10, 2025, 12:00 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 10, 2025, 01:41 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 10, 2025, 01:31 PM UTC

    This incident has been resolved.