Catchpoint experienced a major incident on July 10, 2025 affecting Real User, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Real User
Update timeline
- investigating Jul 10, 2025, 07:36 PM UTC
We have identified an issue affecting RUM page views. You may notice a dip in RUM traffic starting from 9 July 2025, 3:00 PM ET. Our team is actively investigating the issue and working on a resolution. We will keep you updated as we make progress.
- identified Jul 10, 2025, 08:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2025, 10:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 10, 2025, 10:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 11, 2025, 01:52 PM UTC
This incident has been resolved.