Catchpoint incident

Partial Disruption in RUM Data.

Minor Resolved View vendor source →

Catchpoint experienced a minor incident on May 2, 2025 affecting Real User, lasting 13h 51m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 02:43 PM UTC
Resolved
May 03, 2025, 04:34 AM UTC
Duration
13h 51m
Detected by Pingoru
May 02, 2025, 02:43 PM UTC

Affected components

Real User

Update timeline

  1. investigating May 02, 2025, 03:47 PM UTC

    We are currently investigating an issue affecting our Real User Monitoring (RUM) infrastructure. As a result, the RUM application may be collecting less data than usual. Our team is actively working to identify and resolve the problem.

  2. investigating May 02, 2025, 04:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 02, 2025, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2025, 04:34 AM UTC

    This incident has been resolved.