Catchpoint incident

Division-Level Access Issue – Under Investigation

Minor Resolved View vendor source →

Catchpoint experienced a minor incident on November 28, 2025 affecting Portal, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 09:15 AM UTC
Resolved
Nov 28, 2025, 10:42 AM UTC
Duration
1h 26m
Detected by Pingoru
Nov 28, 2025, 09:15 AM UTC

Affected components

Portal

Update timeline

  1. investigating Nov 28, 2025, 09:15 AM UTC

    We are currently investigating an issue where users with Division Administrator and Client observer user roles are able to log in but are unable to see any data on the portal. Rest assured, all test data, alerts, and test-related configurations continue to function as expected. This issue also impacts any API key associated with these users. Our team is actively working to identify the root cause, and we will provide further updates as soon as they are available.

  2. investigating Nov 28, 2025, 09:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 28, 2025, 09:23 AM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 28, 2025, 09:43 AM UTC

    We apologize for the inconvenience this is causing our users. Rest assured, we are treating this as a critical issue and our teams continue to investigate.

  5. monitoring Nov 28, 2025, 09:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 28, 2025, 10:42 AM UTC

    This incident has been resolved.