Catalyst Cloud incident

Issue affecting some customer servers in nz-hlz-1

Catalyst Cloud experienced a major incident on June 3, 2025 affecting Compute (nz-hlz-1), lasting 51m. The incident has been resolved; the full update timeline is below.

Started: Jun 03, 2025, 07:05 AM UTC
Resolved: Jun 03, 2025, 07:56 AM UTC
Duration: 51m
Detected by Pingoru: Jun 03, 2025, 07:05 AM UTC

Affected components

Compute (nz-hlz-1)

Update timeline

identified Jun 03, 2025, 07:05 AM UTC

The issue has been identified and a fix is being implemented.
identified Jun 03, 2025, 07:11 AM UTC

A compute hypervisor has crashed, some customer virtual machines are impacted. We are currently migrating customer workloads.
monitoring Jun 03, 2025, 07:35 AM UTC

The virtual machines have all been migrated and are now be running. We are keeping an eye on things but expect no further issues.
resolved Jun 03, 2025, 07:56 AM UTC

This incident has been resolved.