Catalyst Cloud experienced a minor incident on October 10, 2023 affecting Network (nz-hlz-1) and Network (nz-por-1) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Network (nz-hlz-1)Network (nz-por-1)Network (nz-wlg-2)
Update timeline
- identified Oct 10, 2023, 08:04 PM UTC
Some customers may be experiencing transient packet loss, due to an issue with an upstream provider. Further updates will be provided soon.
- identified Oct 10, 2023, 08:25 PM UTC
We are continuing to work with the affected upstream on this issue.
- identified Oct 10, 2023, 08:51 PM UTC
The issue has been narrowed down to a PoP in Auckland. We are continuing to work with the affected upstream to resolve this.
- monitoring Oct 10, 2023, 09:27 PM UTC
A fix has been implemented upstream, and we are monitoring the results.
- resolved Oct 10, 2023, 09:54 PM UTC
This incident has been resolved.