Catalyst Cloud incident

Instance DELETE and MIGRATE issues in Porirua

Notice Resolved View vendor source →

Catalyst Cloud experienced a notice incident on December 4, 2023 affecting Compute (nz-por-1), lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 01:14 AM UTC
Resolved
Dec 04, 2023, 05:16 AM UTC
Duration
4h 2m
Detected by Pingoru
Dec 04, 2023, 01:14 AM UTC

Affected components

Compute (nz-por-1)

Update timeline

  1. investigating Dec 04, 2023, 01:14 AM UTC

    Some of our server are experiencing an issue which prevents VMs on these server from being DELETED or MIGRATED.

  2. investigating Dec 04, 2023, 03:54 AM UTC

    The cause of the issue has been identified and an emergency change is being applied. A small number of customer instances in this region will be restarted during this process.

  3. resolved Dec 04, 2023, 05:16 AM UTC

    This issue has been resolved.