Catalyst Cloud incident

The APIs in nz-por-1 are experiencing a degraded performance and are slow to serve requests

Minor Resolved View vendor source →

Catalyst Cloud experienced a minor incident on June 26, 2024 affecting APIs (nz-por-1), lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 01:10 AM UTC
Resolved
Jun 26, 2024, 05:30 AM UTC
Duration
4h 20m
Detected by Pingoru
Jun 26, 2024, 01:10 AM UTC

Affected components

APIs (nz-por-1)

Update timeline

  1. investigating Jun 26, 2024, 01:10 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 26, 2024, 01:37 AM UTC

    Customers may experience issues in launching, resizing or unshelving instances.

  3. identified Jun 26, 2024, 02:37 AM UTC

    We have identified the issue and are working on a solution.

  4. monitoring Jun 26, 2024, 04:52 AM UTC

    A fix has been implemented. Requests are likely to be slow for a while longer, we will continue monitoring and update status page once this period is over.

  5. monitoring Jun 26, 2024, 05:13 AM UTC

    Our fix was successful. Please re-try any actions that failed during this incident.

  6. resolved Jun 26, 2024, 05:30 AM UTC

    This incident has been resolved.