Catalyst Cloud experienced a major incident on October 5, 2024 affecting Compute (nz-por-1) and Block storage (nz-por-1) and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2024, 09:13 PM UTC
We are experiencing a hardware issue with our networking fabric in the nz-por-1 region. Some services might experience degraded performance.
- identified Oct 05, 2024, 09:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 05, 2024, 10:19 PM UTC
We are working on replacing the network hardware but continue to experience issues with hdd block storage in porirua
- identified Oct 05, 2024, 10:53 PM UTC
We are about to replace the broken hardware. In the meantime a mitigation is in place that has greatly reduced the risk of outages.
- identified Oct 06, 2024, 02:27 AM UTC
We are still working on the replacement hardware.
- resolved Oct 06, 2024, 04:13 AM UTC
We have replaced the failed hardware. Full service has returned.