CartonCloud incident

We have identified an issue impacting some customers from being able to process transactions in the application.

Major Resolved View vendor source →

CartonCloud experienced a major incident on March 8, 2022 affecting Web Application Portal / APIs (Asia Pacific), lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 08, 2022, 11:05 PM UTC
Resolved
Mar 09, 2022, 12:04 AM UTC
Duration
58m
Detected by Pingoru
Mar 08, 2022, 11:05 PM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)

Update timeline

  1. investigating Mar 08, 2022, 11:05 PM UTC

    We have identified an issue impacting some customers from being able to process transactions in the application.

  2. investigating Mar 08, 2022, 11:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 08, 2022, 11:07 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 08, 2022, 11:09 PM UTC

    We have identified an issue impacting some customers from being able to process transactions in the application.

  5. identified Mar 08, 2022, 11:21 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Mar 08, 2022, 11:25 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Mar 08, 2022, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Mar 08, 2022, 11:30 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Mar 08, 2022, 11:53 PM UTC

    A fix has been implemented and we’re monitoring the results.

  10. resolved Mar 09, 2022, 12:04 AM UTC

    This incident has been resolved.