CartonCloud incident

We have identified an issue impacting some customers from being able to process transactions in the application.

Major Resolved View vendor source →

CartonCloud experienced a major incident on March 9, 2022 affecting Web Application Portal / APIs (Asia Pacific), lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2022, 01:47 AM UTC
Resolved
Mar 09, 2022, 04:16 AM UTC
Duration
2h 29m
Detected by Pingoru
Mar 09, 2022, 01:47 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)

Update timeline

  1. identified Mar 09, 2022, 01:47 AM UTC

    The issue has been identified and is being investigated.

  2. monitoring Mar 09, 2022, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 09, 2022, 04:16 AM UTC

    This incident has been resolved.