CartonCloud experienced a major incident on June 8, 2022 affecting Web Application Portal / APIs (Asia Pacific), lasting 18h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application Portal / APIs (Asia Pacific)
Update timeline
- identified Jun 08, 2022, 08:14 AM UTC
Xero have identified an issue with their access tokens and connections to external apps. The affected customers may experience delayed performance or drop outs with Xero accounting connectors and customer integrations until Xero resolve the issue.
- monitoring Jun 09, 2022, 12:46 AM UTC
Xero has implemented a fix and they are monitoring results.
- resolved Jun 09, 2022, 02:34 AM UTC
This incident has been resolved.